Shipping Policy

You have the right to cancel your order at any time before it has been dispatched.

How to Cancel:

To cancel your order, please contact our Customer Service team immediately at

Support@konbini.uk quoting your order number.

Refund for Cancellation:

If we receive your cancellation request before your order is dispatched, we will issue a full refund to your original payment method within 5-7 business days.

If your order has already been dispatched:

If your order has already been dispatched, please follow our returns process outlined below. Please note that for unwanted items, you will be responsible for the return shipping costs.

The timeframe for returning an item depends on the product type:

Non-Perishable Goods (e.g., sauces, snacks, utensils):

You have 14 days from the date of delivery to initiate a return.

Perishable Goods (e.g., fresh vegetables, chilled or frozen items):

Due to the nature of these products, returns are only accepted if the item is damaged, faulty, or incorrect upon delivery. You must notify us within 48 hours of receiving your order.

To be eligible for a return, the following conditions must be met:

You must provide a valid proof of purchase (e.g., order confirmation email or receipt).

The return must be initiated within the timeframes specified above.

The item must be eligible for return as per the exceptions listed in Section 8.

Non-Perishable Items: Must be returned unused, unopened, and in their original, undamaged packaging with all seals and tags intact. The product must be in a resalable condition.

Damaged or Faulty Items: If you receive an item that is damaged, faulty, or not what you ordered, please keep it in the state you received it. We will require photographic evidence to process your claim.

1. To return an item, please email us at Support@konbini.uk with:

Your full name

Order number

Item(s) to be returned

Reason for return

Any photos (if applicable)

2. Receive Return Authorisation:

Our team will review your request. If approved, we will provide you with a Return Authorisation Number (RAN) and instructions on how to send the item back to us. Please do not send items back without this authorisation.

3. Package the Item: Securely package the item to prevent damage during transit. Include a note with your name and order number inside the package.

4. Ship the Item: Post the item to the return address provided by our team.