Privacy Policy
Last Updated: 17 June 2025
1. Introduction: Our Commitment to Your Privacy
Welcome to Konbini . We are committed to protecting and respecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from konbini-uk.company.site (the "Site"), operated by Gourmer Gloucester Limited., and interact with our services.
This policy has been prepared in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As the data controller, Gourmer Gloucester Limited is responsible for your personal data.
By using our Site and services, you acknowledge that you have read and understood the practices described in this policy.
2. The Personal Information We Collect
We collect information to provide and improve our service to you. This data falls into the following categories:
Information You Provide Directly:
Account & Contact Information: Your full name, billing address, delivery address, email address, and telephone number when you create an account, place an order, or contact us.
Communications: Records of your correspondence with us, including emails to customer service, feedback, and product reviews.
Information We Collect Automatically (Technical & Usage Data):
When you browse our Site, we automatically collect certain information about your device and your interaction with our services. This includes your IP address, browser type and version, device information, operating system, pages you have viewed, and items added to your basket. This data is primarily collected via cookies and similar technologies.
Transaction and Payment Information:
Details of products you have purchased, order history, and payment information. Your payment is processed by a secure third-party payment provider. We do not store your full credit or debit card details on our servers.
3. How and Why We Use Your Information (Our Lawful Basis)
We only use your personal data when the law allows us to. Under UK GDPR, we must have a valid legal reason (a "lawful basis") for each way we use your information. Our use of your data is based on the following principles:
To Fulfil Our Contract with You: Much of our data processing is necessary to perform the contract we have with you when you make a purchase. This includes using your contact, transaction, and payment information to process and deliver your orders, and using your account information to create and manage your account. We also use this data to communicate with you about your orders, such as sending confirmations, delivery updates, or responding to customer service enquiries.
For Our Legitimate Interests: We may use your data where it is necessary for our legitimate business interests, provided your own rights and interests do not override them. These activities include:
Improving Our Website and Services: We analyse technical and usage data to understand how our customers use the Site, which helps us enhance the user experience and improve our product offerings.
Preventing and Detecting Fraud: We process contact, transaction, and technical data to protect our business and our customers from fraudulent activity and to ensure the security of our Site.
With Your Consent: We will only use your personal data for certain purposes if you have given us your explicit consent. The primary example of this is for sending you marketing communications. If you opt-in to receive our newsletters or promotional offers, we will use your contact and transaction information to send you relevant content. You can withdraw this consent at any time.
To Comply with a Legal Obligation: We may need to process your personal data to comply with our legal or regulatory responsibilities. For instance, we are required by UK law to retain records of all financial transactions for tax and accounting purposes. This may involve processing any of the data categories we collect.
4. Cookies and Tracking Technologies
Our website uses cookies to distinguish you from other users. A cookie is a small text file stored on your device.
In line with UK regulations, we will only place non-essential cookies (for analytics, functionality, or marketing) on your device if you give us your explicit consent via our cookie consent banner. This banner provides clear "Accept" and "Reject" options of equal prominence. Continuing to browse is not considered consent, and we do not use pre-ticked boxes.
You can manage your preferences or withdraw your consent at any time via the "Cookie Settings" link in our website footer.
5. Who We Share Your Information With
We do not sell your personal data. We may share your information with trusted third parties only when necessary to provide our services, including
Delivery and Courier Services: To deliver your orders.
Payment Processors: To securely process your payments.
IT and Website Service Providers: Who host and maintain our website.
Legal and Regulatory Authorities: If required by law or to protect our legal rights.
We ensure all third-party partners respect the security of your personal data and treat it in accordance with the law.
6. International Data Transfers
Some of our external service providers may be based outside the UK. If we transfer your data outside the UK, we ensure it is protected by implementing safeguards required by UK GDPR, such as adequacy regulations or specific contracts like the International Data Transfer Agreement (IDTA).
7. Your Data Protection Rights
Under UK data protection law, you have the following rights over your personal information :
The right to be informed: About how we use your data.
The right of access: To request a copy of the data we hold about you.
The right to rectification: To have inaccurate data corrected.
The right to erasure: To have your data deleted in certain circumstances.
The right to restrict processing: To limit how we use your data.
The right to data portability: To receive your data in a portable format.
The right to object: To our processing of your data, especially for direct marketing.
To exercise any of these rights, please contact us using the details below.
9. Data Retention
We will only keep your personal data for as long as is necessary for the purpose for which it was collected, or as required by law. For example, we are required by UK law to keep transaction data for at least six years for tax purposes.
8. Data Security
We have implemented appropriate security measures to protect your data, including using Secure Sockets Layer (SSL) technology to encrypt data during transmission. While we do our best to protect your data, no method of transmission over the internet is 100% secure.
10. Children's Privacy
Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Data Controller: Gourmer Gloucester Limited
Email: sales@konbini.uk
Postal Address: Unit 2, Charlton Boulevard, Bristol, BS34 5BN, United Kingdom
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO) (www.ico.org.uk).