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Konbini Support Team

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FAQs

Welcome to our help centre! We've put together answers to our most common questions right here. Whether you're curious about our products, shipping, or an existing order, have a browse below.

Still can't find what you're looking for? Please don't hesitate to get in touch and we'll be happy to help.

Payments

Q: What payment methods do you accept?

Q: Can I pay in-store for an online order?

Q: I have a discount code. How do I use it?

Q: Why isn't my discount code working?

Delivery

Q: How much does delivery cost?

Q: Do you offer free delivery?

Q: How can I track my order?

Q: I need to change my delivery address. What should I do?

Alcoholic

Q: What is the minimum age to buy alcohol?

Q: Is there an age check upon delivery?

Q: What ID do I need to present to the courier?

Q: What happens if I fail the age verification check?

Q:Will I get a full refund if my order is returned due to failed age verification?

Q: Can I return an alcohol product after opening it?