Terms & Conditions


Last updated 17 June 2025

1. Introduction & Acceptance

Welcome to Konbini at https://konbini-uk.company.site (“Site”). The Site is operated by Gourmer Gloucester Limited (“we”, “us”, “our”), registered in England & Wales (Company No. 12914979).

By accessing, browsing or purchasing from the Site you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy.

2. Definitions

Term Meaning


“Customer” / “you” Any natural or legal person using the Site orplacing an order


“Products” Goods offered for sale on the Site


“Contract” The sales contract formed when we send the Order Confirmation email

3. User Eligibility & Account Responsibilities

You must be 18 years + and legally capable of entering binding contracts.

Information you provide (name, address, payment data) must be accurate and kept up-to-date.

You’re responsible for safeguarding any login credentials; notify us immediately of unauthorised use.

4. Product Information & Availability

We strive for accuracy, yet:

Images are illustrative; packaging may vary.


All weights/volumes are approximate.


Stock levels and prices can change without notice. We’ll contact you if any item is unavailable and issue a full refund or suitable substitute at your choice.

5. Ordering Process & Payment

1. Add Products to basket and follow checkout prompts.


2. Review your order; by clicking “Pay now” you make a contractual offer.


3. Order Confirmation email = contract acceptance.


4. Prices are in GBP (£) and include VAT where applicable.


5. We accept major UK debit/credit cards and any payment methods shown at checkout; payment is taken on order placement.

6. Shipping, Delivery & Risk of Loss

Standard dispatch is within 1–2 working days. Estimated delivery timeframes appear at checkout.


Delivery charges are calculated by weight, value and postcode.


Title and risk pass to you on delivery. Please inspect parcels on arrival and note damage with the courier where possible.

7. Cancellations, Returns & Refunds

7.1 Your statutory right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving the goods by emailing support@konbini.uk.


7.2 Returns eligibility

Goods must be unused, sealed and in resaleable condition.

Perishable, chilled or frozen products are non-returnable unless faulty

You are responsible for return postage unless the item is defective.


7.3 Refunds

We will process authorised refunds within 5–7 working days to the original payment method once goods are inspected.

Full details appear in our dedicated Refund Policy.

8. Intellectual Property

The Site (text, graphics, logos, code) is owned by Gourmer Gloucester Limited or its licensors and protected by UK and international IP laws. Reproducing or distributing any content requires prior written consent.

9. Limitation of Liability & Disclaimers

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.


We exclude all implied warranties to the fullest extent permitted by law.


We won’t be liable for indirect losses (loss of profit, data, goodwill) arising out of Site use or product purchase.


Total liability under any Contract is limited to the amount you paid for the relevant order.

10. Privacy & Data Protection

Personal data is processed according to our Privacy Policy (GDPR-compliant). Key points:

We collect only necessary information to fulfil your order.


Payment data is handled securely by our PCI-DSS-compliant payment provider; we never store full card details.


You may request, correct or delete your data at any time.


11. Governing Law & Dispute Resolution

These Terms and any Contract are governed by the laws of England & Wales.

Disputes may be submitted to the jurisdiction of the English courts. We will first attempt to resolve issues amicably via customer service.

12. Changes to These Terms

We may modify these Terms from time to time. New terms take effect on publication; continued use of the Site constitutes acceptance. Material changes will be highlighted at the top of this page.

13. Contact Information

Gourmer Gloucester Limited (trading as Konbini)


Registered office: Konbini Unit 4, The Old Log Pond, Bristol Road, Gloucester, England, GL2 5GR


Company No.: 12914979


Email: sales@konbini.uk