Terms & Conditions

Term Meaning

“Customer” / “you” Any natural or legal person using the Site orplacing an order

“Products” Goods offered for sale on the Site

“Contract” The sales contract formed when we send the Order Confirmation email

You must be 18 years + and legally capable of entering binding contracts.

Information you provide (name, address, payment data) must be accurate and kept up-to-date.

You’re responsible for safeguarding any login credentials; notify us immediately of unauthorised use.

Images are illustrative; packaging may vary.

All weights/volumes are approximate.

Stock levels and prices can change without notice. We’ll contact you if any item is unavailable and issue a full refund or suitable substitute at your choice.

1. Add Products to basket and follow checkout prompts.

2. Review your order; by clicking “Pay now” you make a contractual offer.

3. Order Confirmation email = contract acceptance.

4. Prices are in GBP (£) and include VAT where applicable.

5. We accept major UK debit/credit cards and any payment methods shown at checkout; payment is taken on order placement.

From time to time, we may offer promotions, discounts, or special offers (collectively, “Promotions”). These Promotions are subject to specific terms and conditions, including, but not limited to, minimum spend requirements, expiry dates, and product exclusions, which will be clearly stated on the Promotion details page or at the point of offer.

Unless explicitly stated otherwise, Promotions cannot be combined with other offers. We reserve the right to modify, suspend, or discontinue any Promotion at our sole discretion, without prior notice.

Promotions are non-transferable, hold no cash value, and cannot be exchanged for other products or services.

In cases of misuse or suspected fraudulent activity, we reserve the right to cancel any orders or revoke any promotional benefits.

Standard dispatch is within 1–2 working days. Estimated delivery timeframes appear at checkout.

Delivery charges are calculated by weight, value and postcode.

Title and risk pass to you on delivery. Please inspect parcels on arrival and note damage with the courier where possible.

8.1 Your statutory right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving the goods by emailing support@konbini.uk.

8.2 Returns eligibility

Goods must be unused, sealed and in resaleable condition.

Perishable, chilled or frozen products are non-returnable unless faulty

You are responsible for return postage unless the item is defective.

8.3 Refunds

We will process authorised refunds within 5–7 working days to the original payment method once goods are inspected.

Full details appear in our dedicated Refund Policy.

The Site (text, graphics, logos, code) is owned by Gourmer Gloucester Limited or its licensors and protected by UK and international IP laws. Reproducing or distributing any content requires prior written consent.

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

We exclude all implied warranties to the fullest extent permitted by law.

We won’t be liable for indirect losses (loss of profit, data, goodwill) arising out of Site use or product purchase.

Total liability under any Contract is limited to the amount you paid for the relevant order.

We collect only necessary information to fulfil your order.

Payment data is handled securely by our PCI-DSS-compliant payment provider; we never store full card details.

You may request, correct or delete your data at any time.

These Terms and any Contract are governed by the laws of England & Wales.

Disputes may be submitted to the jurisdiction of the English courts. We will first attempt to resolve issues amicably via customer service.

We may modify these Terms from time to time. New terms take effect on publication; continued use of the Site constitutes acceptance. Material changes will be highlighted at the top of this page.