Privacy Policy
Last Updated: November 2025
1. Introduction – Our Commitment to Your Privacy
Welcome to Konbini, operated by Gourmer Gloucester Limited (Company No. 12914979, registered address: Unit 4, The Old Log Pond, Bristol Road, Gloucester, GL2 5GR).
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you visit or make a purchase from konbini-uk.company.site (the “Site”).
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Gourmer Gloucester Limited is the data controller responsible for your personal data.
2. The Personal Information We Collect
We collect the following types of personal information:
a. Information You Provide Directly
Account and Contact Details
– name, billing and delivery address, email and phone number when you create an account, place an order or contact us.
Communications
– messages, feedback and correspondence you send to us.
b. Information We Collect Automatically (Technical and Usage Data)
When you use our Site, we automatically collect details such as your IP address, browser type and version, device information, operating system, pages visited and basket activity. We gather this using cookies and similar technologies.
c. Transaction and Payment Information
Details of products purchased, order history and payment method.
Payments are processed securely by approved third-party providers; we do not store your full card details.
3. How and Why We Use Your Information (Lawful Basis)
We only use your personal data where we have a lawful basis under UK GDPR:
a. Contractual necessity – to process and deliver your orders, manage your account and communicate about your purchases.
b. Legitimate interests – to operate and improve our business, including:
• Analysing usage to improve the Site and services.
• Preventing and detecting fraud or misuse.
• Maintaining network and information security.
c. Consent – for optional marketing communications (you can withdraw consent at any time).
d. Legal obligation – to comply with laws such as record-keeping for tax and accounting.
4. Cookies and Tracking Technologies
Our Site uses cookies to improve functionality and user experience.
We only set non-essential cookies (for analytics or marketing) if you provide consent through our cookie banner. You can change your cookie preferences or withdraw consent at any time via the “Cookie Settings” link in the website footer.
5. Who We Share Your Information With
We never sell your data. We share it only with trusted partners where necessary to fulfil your order or operate our business, including:
Delivery and courier services
(for example Royal Mail – may perform mandatory age-verification for alcohol sales).
Payment processors
and IT service providers who act as data processors under contract.
All such third parties are required to keep your information secure and process it only according to our instructions.
6. International Data Transfers
If we transfer your personal data outside the UK, we ensure an equivalent level of protection by using one of the following safeguards:
A UK adequacy regulation; or
A legally approved contract such as the International Data Transfer Agreement (IDTA) or Addendum to the EU Standard Contractual Clauses.
7. Your Data Protection Rights
Under UK data protection law you have the right to:
1./ Be informed about how we use your data.
2./Access the personal data we hold about you.
3./Rectify inaccurate or incomplete data.
4./Request erasure (“the right to be forgotten”) in certain circumstances.
5./Restrict or object to processing.
6./Receive your data in a portable format.
7./Object to direct marketing.
To exercise any of these rights, contact us using the details below. We will respond within one month as required by law.
8. Data Security
We use appropriate technical and organisational measures to protect your data, including SSL encryption, restricted access and secure data storage.
While we take all reasonable precautions, no internet transmission is completely secure.
9. Data Retention
We retain personal data only as long as necessary for the purpose it was collected or to comply with legal obligations.
For example, UK law requires us to retain transaction records for six years for tax and accounting purposes.
10. Children’s Privacy
Our Site and services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe we have done so, please contact us to delete it.
11. Changes to This Privacy Policy
We may update this Policy occasionally. The latest version will always be posted on this page with an updated “Last Updated” date. We may also notify you directly if changes are significant.
12. Contact Us
If you have questions or wish to exercise your rights, please contact:
Data Controller: Gourmer Gloucester Limited
Email: sales@konbini.uk
Postal Address: Unit 4, The Old Log Pond, Bristol Road, Gloucester, GL2 5GR
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection regulator: www.ico.org.uk.